Refund policy
At EldurSpire, we are committed to ensuring your satisfaction with every purchase of our Mice, Headphones, and Controllers. Please review our refund policy below, which applies to all orders placed directly through our online store.
Eligibility for Returns
You may request a refund within 30 days of receiving your item. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of wear, damage, or missing components may not qualify for a full refund.
Non-Returnable Items
Certain items are exempt from return, including:
- Products that have been opened or used (unless defective).
- Items purchased on clearance or as final sale.
- Gift cards or downloadable software.
How to Initiate a Refund
To start a return, please email us at [email protected] with your order number and a brief description of the issue. Our team will provide you with a return authorization and shipping instructions. Please do not send any items back without prior authorization.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days. Please note that original shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery at [email protected]. We will arrange for a replacement or full refund, including any shipping costs incurred.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same model, email us at [email protected] with your order details.
Late or Missing Refunds
If you haven’t received a refund after the stated processing time, first check your bank account or payment provider. If the issue persists, contact us at [email protected] for assistance.
Contact Us
For any questions regarding this policy, please reach out via email at [email protected]. We are here to help.