Shipping policy

Shipping Policy

Shipping Method

EldurSpire offers a single, reliable shipping option for all orders: Standard Shipping. This method ensures your Mouse, Headphones, or Controllers are delivered safely and efficiently to your doorstep.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the delivery destination. Please note that free shipping is not available for any orders. The exact shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email with tracking details once your order has been shipped.

Delivery Time

Standard Shipping typically delivers within 5–10 business days, depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or adverse weather conditions.

Order Tracking

Once your order is dispatched, a tracking number will be provided via email to [email protected]. You can use this number to monitor the progress of your shipment through our carrier’s tracking system.

Shipping Restrictions

We currently ship to most countries worldwide. However, some remote areas or regions may have limited delivery options. If your address is not serviceable, we will notify you promptly and issue a full refund.

Lost or Damaged Items

EldurSpire takes great care in packaging your products to prevent damage during transit. If your order arrives damaged or is lost in transit, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

Contact Us

If you have any questions about our shipping policy, please reach out to our support team at [email protected]. We are here to help.